Troubleshooting

If something in Acium UBS isn't behaving as expected — a policy isn't enforcing, the extension or sensor won't install, or the Admin Console shows unexpected data — start here.

• Contact support — how to reach the Acium support team, and what to include so they can resolve your issue faster.
• Generate a HAR file — capture a network log of the issue from your browser, most often requested for extension or console problems.